Business Issue

What is the optimal team composition for business banking per branch office?

Where and how to invest the training budget  to gain the best R.O.I?

Which categories of employees have the greatest added value?

Approach and solution

Working closely with management, Business Bankers, HR Managers, HR Business Partners and other departments ( Sales and Finance) to generate and/or gather the relevant .

Performing advanced data analytics to create new insights and/or develop predictive models. Translating these new insights into practical recommendations for the performance improvement of the processes and interventions

Benefits

Deeper insights into the position the offices in terms of productivity and vitality. The outcome was used as a vehicle to communicate best practices between branch offices. As a result, the organization was able to define effective, tailor-made actions that contribute to bringing each office to the desired performance level.