What are the key success drivers for a top Holiday Village?
How do we increase the spending per stay?
Which investment in people or facilities gives the best R.O.I?
Approach and solution
Working closely with management, team managers, HR Managers, HR Business Partners and other departments (Facilities, Marketing, Sales and Finance) to generate and/or gather the relevant data.
Performing advanced data analytics to create new insights and/or develop predictive models. Translating these new insights into practical recommendations for the performance improvement of the processes and interventions.
Objectively identified the key drivers for financial performance and customer satisfaction.
Tailored made improvement program for each Holiday Villages which also increased the average spending per stay.